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domaining.id

Trademark policy

This page explains how domaining.id reviews complaints from trademark owners about listings on the marketplace, and what sellers can expect if a complaint is made about their listing.

Last updated: [to be confirmed]

1. Our position

Domain names are frequently made up of common words, abbreviations and combinations of letters, and the registration or listing of a domain does not, by itself, establish or infringe a trademark. We recognise that trademark owners have a legitimate interest in listings that use their marks in a way that could confuse buyers or trade on their reputation, and we try to respond to genuine complaints in good faith.

2. What we can & cannot decide

We are a marketplace operator, not a court, trademark office, or arbitration panel. We can review a complaint, ask a seller to respond, and take marketplace-level action such as pausing or removing a listing where appropriate. We cannot make a binding determination of trademark infringement, order a domain to be transferred to a complainant, or award damages. Disputes that cannot be resolved through this process may need to be pursued through the courts or an applicable domain dispute resolution procedure (such as a UDRP-style process at the relevant registry).

3. What a complaint must contain

To help us review your complaint efficiently, please include:

  1. Details of your trademark, including the registered mark, registration number and jurisdiction (or evidence of unregistered/common-law rights where applicable).
  2. The exact URL of the listing on domaining.id that you believe infringes your rights.
  3. The basis of your claim — for example, why the listing's use of the domain or its description is likely to cause confusion with your mark.
  4. A good-faith statement that you believe, in good faith, that the use complained of is not authorised by the trademark owner, its agent, or the law.
  5. Your signature (physical or electronic) and contact details, including your name, role, and a way for us to reach you.

4. How to submit a complaint

Send your complaint, with the information above, to legal@domaining.id. Incomplete complaints may take longer to review, as we may need to follow up with you for missing details before we can act.

5. Our response process

We aim to acknowledge a complete complaint within a few business days, and to reach an initial decision — such as requesting more information, contacting the seller, or taking action on the listing — within roughly one to two weeks of acknowledgement. These timelines are indicative and may vary depending on complexity and how quickly the parties respond.

6. Listing status while under review

Depending on the apparent strength and urgency of a complaint, we may leave a listing active while we gather information, temporarily hide it from search and browse while the complaint is reviewed, or, in cases of clear and serious misuse, remove it pending resolution. We will try to notify the seller promptly when a listing is affected.

7. How a seller can respond

Sellers whose listings are the subject of a complaint will generally be given an opportunity to respond before final action is taken, except where we consider the risk of harm or confusion to be immediate. A seller's response should explain the basis for their use of the domain — for example, a generic or descriptive meaning, a different field of use, or their own rights in the term — and may include supporting evidence.

8. Counter-notices

If a listing is removed or restricted and the seller believes this was done in error, the seller may submit a counter-notice to legal@domaining.id explaining why the listing does not infringe the complainant's rights. We will share relevant, non-confidential parts of a counter-notice with the original complainant where appropriate, and may reinstate a listing if the counter-notice adequately addresses the original concern and no further action is taken by the complainant within a reasonable period.

9. Repeat complainants & misuse

We take misuse of this process seriously. Submitting complaints that are knowingly false, made in bad faith, or intended to harass a legitimate seller may result in complaints from that source receiving reduced weight, being disregarded, or, in serious or repeated cases, action against the complainant's own account on domaining.id.

This process is a marketplace-level mechanism intended to resolve straightforward cases quickly and in good faith. It does not replace, and is not a precondition for, pursuing formal legal remedies, including court proceedings or applicable domain dispute resolution procedures. Nothing in this policy limits either party's right to pursue those remedies independently.